Privacy Policy

Effective Date: June 2026

1. Introduction

M.A.O & Co. is committed to protecting the privacy, confidentiality, and security of all personal and business information collected through our operations, website, communication channels, project engagements, and automotive parts enquiries.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our company whether through engineering and infrastructure service enquiries, site survey bookings, or auto parts requests submitted via our website, email, or WhatsApp.

By engaging with our services or submitting an enquiry through any of our channels, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information depending on the nature of your engagement with M.A.O & Co.:

a) Personal Information

• Full name
• Phone number
• Email address
• WhatsApp number
• Company name or organization
• Job title or role
• City, region, and country of residence or operation

b) Project & Service Information

• Engineering or infrastructure project requirements and specifications
• Technical documents shared for consultation purposes
• Site or infrastructure details submitted for survey or assessment
• Communication records related to services requested

c) Auto Parts Enquiry Information

• Vehicle make, model, year of manufacture, and variant
• Specific parts requested and quantity
• Delivery location details
• Additional notes or requirements submitted with the enquiry

d) Technical Information

• IP address
• Browser type and device information
• Website usage and interaction data
• Cookies and tracking data used for performance and experience improvement

3. How We Use Your Information

We use collected information strictly for professional and operational purposes, including:

• Providing engineering, energy, infrastructure, and automotive parts services
• Responding to enquiries and service or parts requests
• Preparing technical proposals, quotations, and order confirmations
• Arranging and coordinating delivery of auto parts orders
• Managing ongoing projects and client relationships
• Improving service quality and operational efficiency
• Ensuring compliance with legal and regulatory obligations
• Maintaining internal records and communication logs

We do not sell, rent, or trade your personal data to third parties under any circumstances.

4. Communication Channels & Data Collection

M.A.O & Co. collects and processes information through the following communication channels:

• Website enquiry forms — for service enquiries, site survey bookings, and auto parts requests
• Email — for project consultations, quotations, and order processing
• WhatsApp — for direct client communication, order updates, and delivery coordination

Information shared through any of these channels is treated with the same level of confidentiality and care as outlined in this policy.

5. Data Protection & Security

We implement strict technical, organizational, and administrative measures to protect your data against:

• Unauthorized access or disclosure
• Loss, misuse, or alteration
• Cybersecurity threats and breaches

All sensitive client, project, and order data is handled with high confidentiality standards across all divisions — including engineering and infrastructure services and the Auto Parts Division.

6. Sharing of Information

We may share your information only in the following cases:

• With authorized internal teams working on your project or order
• With trusted logistics partners, technical collaborators, or suppliers operating under strict confidentiality obligations
• When required by applicable law, regulation, or legal process
• To protect the rights, safety, or integrity of our company, clients, or partners

All third parties with whom information is shared are required to maintain the same standard of confidentiality and data protection upheld by M.A.O & Co.

7. Data Retention

We retain personal, project, and order-related information only for as long as necessary to:

• Fulfill service or supply obligations
• Maintain accurate business and transaction records
• Comply with applicable legal and regulatory requirements

Once the retention period has passed, data is securely deleted or anonymized in accordance with our internal data management procedures.

8. Your Rights

Depending on applicable laws in your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your data where no legal obligation requires its retention
• Withdraw consent for future communications
• Request information about how your data has been used

All requests can be submitted through our official contact channels listed at the end of this policy. We will respond to all valid requests within a reasonable timeframe.

9. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies strictly to:

• Improve website performance and loading speed
• Analyze visitor interaction and navigation patterns
• Enhance overall user experience

You may disable or manage cookies at any time through your browser settings. Disabling cookies may affect certain features or functionality of the website.

10. Third-Party Links & Platforms

Our website and communications may contain links to or integrations with third-party platforms, including WhatsApp, TikTok, and other external services. M.A.O & Co. is not responsible for the privacy practices, data handling, or content of any third-party platform. We encourage you to review the privacy policies of any external platforms you engage with.

11. International Operations

As a West African company operating across multiple countries — including Togo, Ghana, the Democratic Republic of the Congo, Mali, Côte d’Ivoire, Niger, and beyond — your information may be processed across different jurisdictions as part of our service or supply operations. We ensure consistent and responsible data protection standards are maintained across all regions in which we operate.

12. Changes to This Policy

M.A.O & Co. reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operations, services, or applicable regulations. Any updates will be reflected on this page with a revised effective date. We encourage you to review this policy periodically to stay informed of how we protect your information.

13. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:

M.A.O & Co. 📍 65 Rue Manila, Nukafu, Lomé, Togo 📞 +228 70 39 49 39 📱 WhatsApp: +233 024 092 6161 / +228 97 83 01 01 ✉️ maoshowroom70@gmail.com