Shipping & Delivery Policy

Effective Date: June 2026

1. Overview

At M.A.O & Co., we understand that receiving your automotive parts quickly, safely, and reliably is a priority. This Shipping & Delivery Policy outlines how we handle the logistics, fulfilment, and delivery of all auto parts orders processed through our Auto Parts Division.

As an enquiry-based business, all orders begin with a submitted enquiry. Delivery arrangements are confirmed directly with the client following order approval — ensuring that the most suitable, efficient, and cost-effective delivery method is identified based on your specific location.

2. Enquiry-Based Fulfilment

M.A.O & Co. does not process orders automatically or in real time. All auto parts orders follow this process:

1. Client submits an enquiry via the website form, email, or WhatsApp
2. Our team reviews the request and confirms part availability and pricing
3. Client confirms the order following quotation agreement
4. Order is processed and dispatched within 5 business days of confirmation
5. Delivery is arranged based on the client’s location using the most suitable available method

No delivery is initiated until both parties have confirmed the order details and agreed on terms.

3. Delivery Coverage

M.A.O & Co. currently serves clients across West and Central Africa, with primary coverage in:

• Togo
• Ghana
• Democratic Republic of the Congo
• Côte d’Ivoire
• Nigeria
• Senegal
• Cameroon

Delivery to other locations may be possible depending on the order and destination. Clients outside the primary coverage area are encouraged to submit an enquiry and our team will assess the best available delivery option for their location.

4. Delivery Timeframes

Approved orders are fulfilled and dispatched within 5 business days from the date of order confirmation, subject to:

• Part availability at the time of order
• Client’s delivery location and accessibility
• Local logistics conditions and carrier availability

Delivery timeframes beyond dispatch will vary depending on the destination and chosen delivery method. Our team will provide an estimated delivery window at the time of order confirmation.

M.A.O & Co. is not responsible for delays caused by factors outside our control, including but not limited to customs clearance, carrier disruptions, force majeure events, or incomplete delivery information provided by the client.

5. Delivery Method

Rather than applying a fixed shipping method, M.A.O & Co. assesses each order individually and identifies the best available delivery option based on:

• The client’s city, region, and country
• The size, weight, and nature of the parts ordered
• Speed and cost efficiency
• Available carriers and logistics partners in the destination area

The recommended delivery method and any associated costs will be communicated to the client during the order confirmation process, prior to dispatch.

6. Delivery Costs

Delivery costs are not fixed and will vary based on the destination, order size, and chosen delivery method. All delivery costs will be clearly communicated to the client before the order is confirmed and dispatched.

M.A.O & Co. will always endeavour to identify the most cost-effective delivery solution without compromising on reliability or safety of the shipment.

7. Client Responsibilities

To ensure smooth and timely delivery, clients are responsible for:

• Providing accurate and complete delivery address details at the time of enquiry
• Being available or designating a representative to receive the delivery
• Promptly communicating any changes to delivery details before dispatch
• Ensuring that imported parts comply with any applicable local regulations in their country

M.A.O & Co. cannot be held responsible for failed or delayed deliveries resulting from incomplete, inaccurate, or changed address information provided by the client.

8. Order Tracking

Where available, tracking information will be shared with the client once the order has been dispatched. Our team remains available via WhatsApp and email throughout the delivery process to provide updates and address any concerns.

9. Damaged or Incorrect Parts on Arrival

If parts arrive damaged or do not match the confirmed order, clients must notify M.A.O & Co. within 48 hours of delivery via email or WhatsApp, providing:

• Order reference or enquiry details
• A clear description of the issue
• Photographic evidence of the damaged or incorrect item

Claims submitted outside of this window may not be accepted. Valid claims will be handled in accordance with our Refund & Returns Policy.

10. Contact Us

For any questions regarding delivery, logistics, or the status of an order, please contact us:

M.A.O & Co. — Auto Parts Division 📍 65 Rue Manila, Nukafu, Lomé, Togo 📞 +228 70 39 49 39 📱 WhatsApp: +233 024 092 6161 / +228 97 83 01 01 ✉️ maoshowroom70@gmail.com